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Covid-19 Procedures

We wanted to contact you to let you know about the procedures we have and are putting in place before your arrival at Farndale Cottage.
Being an independently run family business with 2 young children, safety for our own family and guests is something that we take very seriously, not just now but all the time.

We have always had extremely stringent cleaning and hygiene standards and moving forwards we will be taking the necessary steps to minimise the risk of transmission of Covid 19 and put you as the customer at ease that we have done our upmost to provide you with a clean, safe and comfortable property.
As you may have seen on some of our social media posts or our booking platforms, we are independently run and perform all the day to day tasks; taking bookings, liaising with customers, laundry and cleaning alongside our housekeeper to ensure it is to the highest standard at all times. Cleanliness is something that we pride ourselves on.
We may ask that check out and check in times differ to those on your original booking confirmation to ensure the cottage is cleaned correctly before your arrival.However where we can we will try to let you check in sooner to ensure you can start your holiday as soon as possible. 
If this is the case please bare with us, these are challenging times we are facing and we want to provide the best service for a truly unforgettable stay.

For your safety, these are the extra steps we will implementing during your stay :

• Books, DVDs, games and literature will be removed.
• All laundry is washed at 60 degrees celsius and will be fresh for every change.
• All pots, cutlery and glasses will be rewashed on a high dishwasher setting and cupboards cleaned before they are returned
• We will adopt the 2 part clean method of clean then disinfect on all hard surfaces and common touch points. Eg light switches, tv remotes etc.
• Key safes and keys will be disinfected
• All complimentary tea, coffee and sugar will be removed from the property

We look forward to welcoming you to Whitby and should you have any queries, concerns or questions before your stay or before you book, please don’t hesitate to get in contact with us via email or by phone on: 07826927229.

Should you wish to see a copy of our risk assessment, a copy will be in the cottage upon arrival but we can also provide this prior to your visit via email.

Many thanks
Charlotte & Craig

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