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Cancellation Policy

Cancellations & Amendments


A 30% non refundable deposit is required to secure ALL bookings.


If you cancel your booking more than 8 days before you are due to arrive at the property, 30% of the total booking is payable. If you cancel within 7 days or less of your arrival or you are a no show , then 100% of the total booking is payable. 

 

Should you request an amendment to your booking and should we not be in a position to accommodate your request, your booking will not be changed. If you cancel your booking more than 8 days before you are due to arrive at the property, 30% of the total booking is payable. If you cancel within 7 days or less of your arrival or you are a no show , then 100% of the total booking is payable. Alternatively you can be issued with a voucher valid for 12 months from the original date of arrival subject to price and availability.(Any increase in price is to be paid by the customer)

The voucher can be used at either Clarence Cottage or Farndale Cottage.


Should we be able to resell the dates successfully, then we will refund your payments to date or in part if we are only able to resell certain dates and haven’t had to discount them.If we are unable to resell the dates, then standard terms and conditions will apply as above



COVID-19 


With all bookings going forward, we will be requesting proof of postcode to ensure customers are adhering to the Government guidance and will not be taking any tier 3 or tier 4 bookings. 

In relation to the no mixing of households and rule of six, this is something we are unable to police and ask that all customers adhere to Government guidance.


If Farndale Cottage has to close due to a National lockdown and therefore , we cannot provide you with your confirmed holiday, the following options are available;


    • A cancellation with a full refund.

    • Moving the booking to a different date subject to price and availability . (Any increase in price is to be paid by the customer)

    • For the customer to be issued with a voucher for 12 months from the date of original stay. The voucher can be used at either Clarence Cottage or Farndale Cottage

    Tier restrictions 


    We are asking all customers to adhere to the Government guidance stipulated at the time of booking and ask that customers in Tier 3 and Tier 4 , do not book with us until it is safe to do so.Should you book with us knowing the current restrictions and tiers in place, you will be subject to our normal terms and conditions. 


    If you do need to cancel because you are placed in Tier 3 , Tier 4 or your original reservation now breaks the rules of mixed households the following options are available to you;

    • Look to reduce your party size to ensure your one household or support bubble meet Government guidelines.

    • Move your reservation to a different date subject to price and availability . (Any increase in price is to be paid by the customer)

    • For the customer to be issued with a voucher for 12months from  the date of the original stay. The voucher can be used at either Clarence Cottage or Farndale Cottage

    • The customer to cancel their reservation subject to standard T&Cs. Should we be able to resell the dates successfully, then we will refund your payments to date or in part if we are only able to resell certain dates and haven’t had to discount them. If we are unable to resell the dates then standard terms and conditions will apply as above

     
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